Using the support portal during alpha release

Use this topic when you cannot get into your StaffingManager account.

View the help request when you are unable to log in

When to use this

You're getting an error message when you try to log in (for example, a “user not found” message).

You forgot your password or can't reset it.

Your invite or welcome email never arrived, or the link in it doesn't work.

Your account seems locked or disabled.

What you'll need to provide

Field	What to enter
Raise this request on behalf of	Defaults to your account. Change this only if you're submitting on behalf of someone else.
First name / Last name	Your name.
Email login	The email address you use to sign in to StaffingManager.
Telephone number	A number where support can reach you if needed.
Summarize your issue	A one-line description, e.g. “Getting a user not found message when attempting to log in.”

Tip

The more specific your summary, the faster support can help. Include the exact wording of any error message you see.

Not Sure Which Topic to Pick?

Misfiled requests take longer to resolve because they have to be re-routed. Use this quick decision guide if you're unsure.

Bug vs. feature request

This is the most common mix-up. Ask yourself one question:

The simple test

“Has this ever worked correctly?”

If yes — and now it doesn't — that's a bug.
If it has never existed or never worked this way, that's a feature request.

Field	What to enter
Report a bug	“The Save button used to work and now nothing happens.”
Suggest a feature	“There's no way to filter candidates by source — can we add one?”
Report a bug	“The dashboard shows the wrong number of open requisitions.”
Suggest a feature	“It would help if we could export this report to Excel.”

Technical support vs. bug

If you're asking how to do something, or how to configure StaffingManager for your situation, that's Technical support — even if the eventual answer turns out to be “that's a bug, we'll fix it.” Support will redirect it internally if needed, so you don't have to get this perfect.

Still not sure?

Submit it under Other questions, or your best guess from the list above, and describe the problem in plain language. The support team will recategorize it if needed — you won't be penalized for guessing wrong.

Quick Reference

A one-page summary of all five request types.

Request type	Use it for	Key fields
Login help request	Can't sign in or log-in errors	Email login, phone, issue summary
Technical support	How-to and configuration questions	Summary, detailed description, files
Report a bug	Something is broken or incorrect	Summary, detailed description, screenshot
Suggest a feature	Ideas for new or improved functionality	Summary, detailed description
Other questions	Anything else	Open description

What happens after you submit

Every request becomes a tracked ticket with its own page. You will see a confirmation banner (“Request submitted successfully”) right away, and you will get notifications as the team responds. From the ticket you can:

See the current status, typically Open or Waiting for Support while the team reviews it.
Add comments or more details at any time.
Escalate the request if it becomes urgent.
Resolve the request yourself if you find a workaround, or cancel it if it is no longer needed.
Share the ticket with a teammate so they are kept in the loop.

Thank you for testing StaffingManager. Every login issue, bug report, and feature idea you submit during the alpha helps shape the product before general release.

Login Help Request